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NEXA AI
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AI Support

Answers from your policies and product guides, looks up order status in your system, opens a fully contextual ticket when needed, and measures CSAT after every conversation.

What it does

  • Resolve repeat questions
  • Order tracking
  • Ticket creation
  • CSAT surveys

Channels

  • Website chat
  • WhatsApp
  • Voice calls
  • SMS

Target KPIs

  • Target 60–70% auto-resolution
  • Bilingual support

Human hand-off rule: Refunds and compensation require staff approval.

Demo call

Simulated demo

AI Support

E-commerce store — shipment inquiry

  1. CustomerWhere's my order? Number 45821
  2. System action: Order system lookup: out for delivery with Aramex. (not spoken)
  3. AI agentOrder 45821 is out for delivery today with Aramex, expected before 6 PM. Here's your tracking link 📦
  4. CustomerBut the size is wrong, I want to exchange.
  5. AI agentNo worries, exchanges are free within 14 days. I've opened exchange ticket T-3310 and our team will contact you to arrange pickup.
  6. System action: Ticket T-3310 with full context, satisfaction score 5 of 5. (not spoken)

Ready — 4 spoken turns0/4

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