AI Receptionist
The first point of contact for a clinic or small office. Greets in the caller's language, including Gulf and Levantine Arabic, and answers services, hours, location, and approved prices only. Books, reschedules, and cancels on Google Calendar or Calendly after confirming name, phone, email, time, and reason, then sends the confirmation by SMS, WhatsApp, or email. Logs the outcome for the owner, and transfers immediately when the caller is upset, asks for a person, or the request is an emergency, a complaint, or outside the knowledge base.
What it does
- Greet in the caller's language
- Approved prices and hours only
- Book, reschedule, cancel
- Confirm, then SMS, WhatsApp, or email
- Immediate handoff for sensitive cases
- A log for the owner
Channels
- Voice calls
- Website chat
- SMS
Target KPIs
- A full booking without staff when the request is in the knowledge base
- A clear summary after every call
Human hand-off rule: Never invents a price, medical advice, or an open slot, and never shares another client's details. Emergencies, complaints, and requests for a person transfer immediately.
Demo call
Simulated demoAI Receptionist
Dental clinic — after-hours call
- AI agentGood evening, Smile Dental, this is Nora, the AI assistant. How can I help?
- CustomerHi, I've had tooth pain since yesterday. Is a doctor available tomorrow?
- AI agentSorry to hear that. I can't give medical advice. A cleaning is $120, and tomorrow at 10 AM or 1 PM is open. Which suits you?
- Customer10 AM is great.
- AI agentPerfect. May I have your name and mobile number to confirm?
- CustomerAhmad, 0791234567.
- System action: Log: Ahmad, cleaning, tomorrow 10 AM. A live deployment writes the calendar and sends the confirmation. (not spoken)
- AI agentDone, Ahmad. The cleaning is tomorrow at 10. In a live deployment the confirmation text is sent. Feel better.
Ready — 7 spoken turns0/7