Visitor Management Solutions (VMS)
Visitor Management Solutions (VMS) started in 2004, APCA has become a leader in the field of Queue Management Solution (QMS), a product solution designed to meet the needs of customer service counters from different public and private sector organizations. Apart from just helping customers manage queues efficiently, the systems also provide valuable data for benchmarking and employee performance appraisals, it also provides the organization the appropriate data to understand their client’s experience, where it provides the client’s profile, integrating it with different back-end applications, such as ERP, CRM, Financial System, and many others.
Based on Microsoft Dynamics CRM, APCA is collaborating with VeriPark Turkey has developed a customer loyalty management system which provides what you require to create efficacious customer loyalty campaigns. And it allows you to set your own rules.
Reward your customers through various programs and channels and your customers will feel important. You set the perimeters (transactions, login to internet branch, for instance). Build or change them using the rich rule set of our Loyalty Management System with a few easy clicks. As you do, you'll unleash a full range of marketing and service capabilities all that help you maximize customer relationships.
Customer Loyalty Management module is developed on a multi-scheme, multi-tier, multi-source and multi-channel architecture that provides a self-service portal and supports both online and SMS-based redemption. Our loyalty management solution provides a powerful engine that enables you to manage simultaneously multiple sources, such as transactions, deposits, loans, various payment methods, along with multiple campaigns and merchants. APCA provides integration with external partners and gift-order fulfillments, by eliminating much of the complex and time-consuming effort required to run campaigns and manage multiple vendors.